Loondesign

Privacy policy

Last updated: 10 November 2026

This policy explains what personal information Loon Design collects through this website, why, and what your rights are. I’ve kept it short and plain.

Who I am

Loon Design is run by Kristian Koren, a sole trader based in Dunfermline, Scotland. I am the “controller” of your personal information, which means I decide how it is used and I’m responsible for looking after it.

You can contact me about anything in this policy at contact@loondesign.co.uk.

What I collect and why

When you use the contact form, I collect your name, your email address and anything you write in your message. I use this only to reply to your enquiry and, if we decide to work together, to discuss and carry out your project.

My lawful basis is legitimate interests (answering people who contact me) and, where you are asking about work, taking steps at your request before entering into a contract.

If you become a client, I also keep the details needed to run the project and the business: correspondence, project files, invoices and payment records. The lawful basis is the performance of our contract and, for financial records, my legal obligations.

When you visit the site, my web host automatically records basic technical information in server logs, such as your IP address, browser type and the pages requested. This is used only to keep the site secure and working, under legitimate interests.

The contact form contains a hidden anti-spam field. It does not collect anything about you.

I do not use your information for marketing, I do not sell it, and I do not use it for automated decision-making or profiling.

Cookies

This website does not use advertising or tracking cookies. [It does not use analytics.] It may set small, strictly necessary cookies that are needed for the site to work securely; these do not identify you and do not need your consent.

If I add analytics or other optional cookies in future, I’ll ask for your consent first and update this policy.

Who your information is shared with

I don’t share your information with anyone except the services that make the website and my email work, who handle it on my behalf and under contract:

• Website hosting: Krystal, which stores the website and any form submissions.
• Email: Google Workspace, which delivers and stores emails.

I may also share information if the law requires it, or with an accountant for financial records if you become a client.

Some of these providers may store data outside the UK. Where they do, they use legally recognised safeguards, such as UK adequacy regulations or the UK International Data Transfer Agreement.

How long I keep it

• Enquiries that don’t lead to work: deleted within 12 months of our last contact.
• Client records: kept for 6 years after the end of the tax year the work was invoiced in, because HMRC requires it. Project files may be kept longer if you’d like me to be able to update the work later, and you can ask me to delete them at any time.
• Server logs: kept by my host for a short period, usually no more than [30] days.

How I keep it safe

The site uses an encrypted (HTTPS) connection, my accounts are protected by strong passwords and two-factor authentication, and only I have access to your information.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information I hold about you
• ask me to correct anything that’s wrong or incomplete
• ask me to delete your information
• object to, or ask me to restrict, how I use it
• ask for your information in a portable format, where this applies

To use any of these rights, email contact@loondesign.co.uk. You don’t need to pay, and I’ll reply within one month.

Complaints

If you’re unhappy with how I’ve handled your information, please tell me first at [email address] and I’ll do my best to put it right. I’ll acknowledge your complaint within 30 days.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at https://ico.org.uk/make-a-complaint/ or on 0303 123 1113.

Changes to this policy

If I change this policy, I’ll update it here and change the date at the top.